Following the launch of ACCL’s new Network Health Check service we were asked to attend a site in London to resolve some ongoing network issues.
On arrival we were escorted to the Comm’s Room where the client explained he was having intermittent faults on his network…annoying things such as losing connectivity and crackly phone lines…
We explained that the way in which the patch panel had been terminated did not conform to UK or European standards….not a good start 🙂
We also discovered that the cable which had been used was CCA grade cable (copper clad aluminium) which is also non-compliant with either UK or European standards. It can appear under the guise of Cat 5e, but is inferior to solid copper for a number of reasons. The obvious question to the client was who carried out the installation and whether any test certificates existed….
The client informed us that the install was carried out on his behalf by the main contractor who, in turn, asked his non-English speaking European electrician to install it…a challenge in itself as there were some communication issues (lots of gesticulation and arm waving!)
We carried out some tests, using Fluke testers to analyse the links aannnddd…..surprise, surprise, they failed! On a positive note these issues are generally easy and inexpensive to remedy.
The client then asked how the issues could be resolved and we have sent a proposal back which they have accepted, works are to commence shortly and we will update you once it has been successfully completed!
The moral of the story is that you should always bring in the correct team with the relevent expertise and experience when installing or updating your network to avoid any unnecessary embarrassment but fear not! our health check can easily identify and remedy any issues you may have with regards to your network, why not give us a call today?